Check incoming ticket domains
Give agents domain health context before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Verify Domain
Tool to verify the validity and configuration of a domain. use when you need to confirm the domain's mx records and catch-all behavior.
Why this helps
A broken customer domain can make a normal support reply look like an agent mistake.
- Surface domain issues early
- Reduce undeliverable replies
- Add context to ticket triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bouncer once.
- 2Create the automation in Notis.
- 3In one instruction, ask Notis to extract the requester's domain and run Bouncer Verify Domain.
- 4Pick New Zendesk Ticket as the trigger.
- 5Select a report channel and test on one incoming ticket.
Questions about this workflow
Does Bouncer check catch-all behavior?
Yes. The Verify Domain action checks MX records and catch-all behavior.
Can I use this for every ticket?
Yes, the Zendesk ticket event starts one domain check per new ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bouncer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bouncer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Toxicity List Job Status
Tool to check the status of a specific toxicity list job. use after creating a toxicity list job to poll its status until completion.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Batch Request
Tool to initiate a batch email verification request. use when you have multiple emails to verify in one api call. returns a batch id and initial status.
New User Created
Triggered when a new user is created in Zendesk.
Create Toxicity List Job
Tool to create a toxicity analysis job for a list of email addresses. use when you need to batch-process toxicity checks for multiple emails at once.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete batch request
Tool to delete a batch verification request. use when you need to remove all associated emails and results for a specific batch after confirming that the batch data is no longer required.
Delete Toxicity List Job
Tool to delete a specific toxicity list job. use when you need to remove a completed or unwanted toxicity analysis job after confirming its id.
Finish Batch
Tool to mark a batch verification process as finished. use after batch processing completes to stop further verifications and reclaim unused credits.
Get Batch Results
Tool to retrieve the results of a batch verification process. use after submitting a batch to fetch all processed email verification outcomes.
Verify Domain
Tool to verify the validity and configuration of a domain. use when you need to confirm the domain's mx records and catch-all behavior.
Connect any two apps with Notis in the middle.
Zendesk and Bouncer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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