Read BotStar routing data for new tickets
Use the value passed from BotStar to make the next Zendesk support step more informed.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Why this helps
Routing details can remain hidden in the webview while agents triage a fresh ticket.
- Expose routing context
- Reduce manual lookups
- Improve handoff decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BotStar once in the portal.
- 2Create an automation named Ticket routing parameter reader.
- 3Tell Notis which BotStar webview parameter to retrieve and how to summarize it for the new ticket context.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with a ticket created from a BotStar webview flow.
Questions about this workflow
Where must this run?
The parameter retrieval is intended for a BotStar webview flow after the page has loaded in modal mode.
What if the parameter is missing?
Ask Notis to report the missing value and avoid making a routing decision from guesswork.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botstar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New User Created
Triggered when a new user is created in Zendesk.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Zendesk and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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