Open BotStar for priority Zendesk tickets
Bring urgent conversations forward the moment a qualifying ticket arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
High priority tickets can sit unnoticed while agents work in another system.
- Surface urgent work faster
- Reduce missed escalations
- Keep attention on the right ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BotStar once.
- 2Create an automation named Priority ticket chat opener.
- 3Tell Notis to inspect each new ticket for the priority condition you define and open BotStar when it matches.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one matching and one non-matching ticket.
Questions about this workflow
Where is the priority condition configured?
Describe the condition in the automation instruction using the ticket data available from Zendesk.
Can it leave lower priority tickets closed?
Yes. Tell Notis to take no BotStar action when the condition is not met.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botstar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New User Created
Triggered when a new user is created in Zendesk.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Zendesk and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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