Load Zendesk ticket context into BotStar
Put the new issue summary beside the live conversation before an agent responds.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Support teams switch between Zendesk and chat to reconstruct what the customer needs.
- Reduce tab switching
- Speed up triage
- Keep chat and ticket context aligned
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BotStar once.
- 2Create an automation named Ticket context loader.
- 3Tell Notis to update the current BotStar session with a short summary of the new ticket, requester, and urgency when available.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real ticket.
Questions about this workflow
Will it invent missing urgency?
No. Instruct Notis to state when urgency is absent rather than infer it.
Can it summarize long ticket descriptions?
Yes. Ask for a short summary that preserves the customer's requested outcome and constraints.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botstar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New User Created
Triggered when a new user is created in Zendesk.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Zendesk and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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