Give BotStar a new-user greeting
Make the first BotStar interaction feel prepared when a Zendesk user is created.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Why this helps
New customers often receive generic openings even when their profile is already known.
- Improve first-touch consistency
- Reduce generic greetings
- Give agents a useful opening cue
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BotStar in Notis.
- 2Create an automation named New user welcome callback.
- 3In one instruction, ask Notis to register an on-open callback that uses the new user's available context for a concise greeting.
- 4Pick New User Created as the trigger and select where reports should go.
- 5Test by opening one BotStar chat after creating a Zendesk user.
Questions about this workflow
When does the callback run?
It runs when the BotStar chat window opens after the callback is registered.
Can the greeting avoid personal details?
Yes. Tell Notis to use a neutral greeting and omit any fields you do not want displayed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botstar. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New User Created
Triggered when a new user is created in Zendesk.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Zendesk and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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