Turn Botpress conversations into a weekly review
See what customers are asking before patterns become problems.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Conversation insights get lost when review depends on someone remembering to open the dashboard.
- Surface recurring customer themes
- Create a regular feedback loop
- Reduce manual conversation review
Setup
Build it in a few focused steps.
- 1Connect Botpress in the Notis portal.
- 2Create an automation with a prompt for a weekly conversation review.
- 3Tell Notis to list conversations and summarize recurring themes, unclear answers, and follow-up candidates.
- 4Choose a recurring schedule as the trigger and select a report channel.
- 5Test with one run and refine the review prompt.
Questions about this workflow
Can Notis compare this week with last week?
Yes, if you provide a prior report or baseline for comparison.
Will it reply to customers?
No. This workflow creates a review report from listed conversations.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botpress. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
New User Created
Triggered when a new user is created in Zendesk.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Zendesk and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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