Use Botpress file tags to enrich ticket review
Find the content areas behind a support request without searching files by hand.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Why this helps
Support teams struggle to connect customer wording with the tags used across bot content.
- Connect tickets to bot content areas
- Make content ownership easier to spot
- Standardize support triage notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botpress once in the Notis portal.
- 2Create an automation and describe how ticket language should be compared with file tag metadata.
- 3Tell Notis to list Botpress file tags and summarize tags relevant to each ticket.
- 4Select New Zendesk Ticket as the trigger and choose a report channel.
- 5Test the workflow with one real ticket.
Questions about this workflow
Does this read the file contents?
This action lists file tags. Ask Notis to use the available ticket context and tag metadata in its summary.
Can the report mention missing tags?
Yes. Instruct Notis to call out when the ticket has no clear tag match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botpress. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
New User Created
Triggered when a new user is created in Zendesk.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Zendesk and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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