Find public Botpress workspaces for support requests
Give support a current view of public workspace options when customers ask.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Why this helps
Finding a suitable public workspace can require repeated manual browsing during a support exchange.
- Speed up resource discovery
- Give support current options
- Create consistent research notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botpress once in the Notis portal.
- 2Create an automation with a prompt for matching ticket requests to public workspaces.
- 3Tell Notis to browse public Botpress workspaces and summarize relevant options with caveats.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one ticket that requests a public resource.
Questions about this workflow
Does this guarantee a workspace is suitable?
No. It provides public options for review based on the request context.
Can the report say when nothing relevant is found?
Yes. Instruct Notis to state clearly when the public workspace search has no strong match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botpress. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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LIST_FILE_TAG_VALUES
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LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Zendesk and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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