Review Botpress context for every new Zendesk ticket
Give every support ticket the conversation context it needs before someone replies.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Supporters lose time switching between ticket threads and bot conversations before they can understand the issue.
- Reduce context switching
- Surface related bot conversations quickly
- Create a consistent handoff brief
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botpress once in the Notis portal.
- 2Create a new automation with a clear name and prompt.
- 3Tell Notis to find relevant Botpress conversations for each new Zendesk ticket and summarize useful context.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test the automation with one real ticket.
Questions about this workflow
Can Notis search every Botpress conversation?
Yes. The Botpress conversation listing action can retrieve and page through conversation threads for analysis.
What if no related conversation is found?
Ask Notis to report that no matching conversation was found and continue with the Zendesk ticket details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botpress. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
New User Created
Triggered when a new user is created in Zendesk.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Zendesk and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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