Check the Botbaba flow before taking action
Understand the current conversation path before you hand off a ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Flow
Tool to retrieve details of a specific flow. Use when you need the full configuration for a given flow ID.
Why this helps
Flow assumptions go stale, causing support work to follow the wrong path.
- Uses current flow configuration
- Improves handoff quality
- Reduces mistaken routing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Botbaba.
- 2Create an automation for flow review.
- 3Tell Notis to retrieve the relevant Botbaba flow and explain how it applies to the new ticket.
- 4Choose New Zendesk Ticket and a report channel.
- 5Test with one ticket.
Questions about this workflow
Does this edit the flow?
No. Get Flow retrieves configuration details only.
Can the result guide another action?
Yes. Add a supported Botbaba action after the review in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Botbaba. A trigger fires from one place; an action lands in another.
Zendesk triggers
Botbaba actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Shopify Cart Creation Simulator
Tool to simulate a Shopify cart creation webhook payload. Use when generating test payloads for BOTBABA_CART_CREATION_SHOPIFY_WEBHOOK.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cart Creation Shopify Webhook
Tool to receive Shopify Cart Creation webhooks. Use when configuring Shopify webhook for Cart Creation events and forwarding the payload to Botbaba. Must be called upon receiving Shopify payload.
New User Created
Triggered when a new user is created in Zendesk.
Cart Update Shopify Webhook
Tool to forward Shopify cart update events to BotBaba. Use when processing Shopify Cart Update webhook after configuring the webhook in your store.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Shopify Checkout Creation Webhook Receiver
Tool to receive Shopify checkout creation webhook events. Use when configuring your Shopify store to notify BotBaba of checkout creation events.
Checkout Update Shopify Webhook
Tool to forward Shopify checkout/update events to Botbaba. Use when handling Shopify checkout update notifications.
Delete a broadcast campaign
Tool to delete a broadcast campaign. Use when you need to permanently remove a Botbaba broadcast by its ID after confirming it exists.
Delete Contact
Tool to delete a contact. Use when you have the contact ID and want to remove it from Botbaba.
Delete a conversation flow
Tool to delete a conversation flow. Use when you need to permanently remove a Botbaba flow by its ID after confirming it exists.
Connect any two apps with Notis in the middle.
Zendesk and Botbaba, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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