Update Bookingmood bookings from Zendesk tickets
Keep guest changes moving from support inbox to booking records.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Booking Details
Tool to update existing booking detail records. use when modifying guest-filled form fields for bookings matching specific filters.
Why this helps
Manual ticket copying causes missed dates, guest details, and follow-ups.
- Reduce copy and paste between support and reservations
- Keep guest requests attached to the right booking
- Create a clear run report for each change
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bookingmood in Notis once.
- 2Create an automation named Apply Zendesk booking changes.
- 3Tell Notis to review each new ticket, identify the booking and requested guest detail changes, and update Bookingmood only when the match is clear.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel, then test with one real change request.
Questions about this workflow
What if the ticket does not identify one booking?
Notis can report the missing information instead of changing a record.
Can this change booking dates?
This workflow uses the Bookingmood booking detail update action, so date changes should be handled only when supported by the returned booking fields.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bookingmood. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bookingmood actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Booking Widget
Tool to create a new booking widget. use after preparing widget parameters.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Booking Details
Tool to delete booking details matching given filters. use after confirming which booking detail records to remove.
New User Created
Triggered when a new user is created in Zendesk.
List Organizations
Tool to list organizations. use when you need to retrieve all organizations accessible by the current api key.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Booking Widgets
Tool to list booking widgets. use when you need to fetch available widget configurations.
Deprecated: Search availability
Deprecated: replaced by search availability.py
Update Booking Details
Tool to update existing booking detail records. use when modifying guest-filled form fields for bookings matching specific filters.
Connect any two apps with Notis in the middle.
Zendesk and Bookingmood, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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