Prepare cluster context for escalations
Give escalation responders current cluster details as soon as the escalation starts.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Why this helps
Escalations slow down when responders must gather infrastructure context manually.
- Shortens escalation setup
- Puts status in the response channel
- Reduces repeated lookups
Setup
Build it in a few focused steps.
- 1Connect Bonsai once in the Notis portal.
- 2Create an automation asking Notis to retrieve the cluster slug supplied by the escalation webhook and summarize details for responders.
- 3Choose a Notis webhook trigger.
- 4Select a report destination and test with one real escalation request.
Questions about this workflow
Can the escalation payload include urgency?
Yes. Include urgency and any response criteria in the prompt so the summary matches the escalation process.
Does it change cluster configuration?
No. The available action only retrieves cluster details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bonsai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Connect any two apps with Notis in the middle.
Zendesk and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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