Add Bonsai cluster context to ticket reviews
Give responders the infrastructure context they need while a ticket is fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Why this helps
Responders often start troubleshooting without a current view of the relevant cluster.
- Improves first review quality
- Reduces repeated status checks
- Keeps ticket context focused
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bonsai once in the Notis portal.
- 2Create an automation asking Notis to retrieve the specified cluster details and summarize only information relevant to the new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report channel and test with one real ticket.
Questions about this workflow
Does Notis diagnose the ticket automatically?
It can summarize returned cluster details against the ticket context, but any diagnosis must be supported by the available data.
Where does the cluster slug come from?
Provide it in the prompt, ticket text, or webhook context if your process includes it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bonsai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Connect any two apps with Notis in the middle.
Zendesk and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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