Read Bolt serial diagnostics from a ticket
Bring device diagnostics into the support workflow when they are requested.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Bolt IoT Serial Read
Tool to read incoming serial data from a bolt device. use when you've initialized uart with serialbegin and need to retrieve serial data.
Why this helps
Diagnostic requests stall when agents must locate a separate serial console.
- Speed up troubleshooting
- Centralize diagnostic results
- Reduce console switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolt iot in Notis once.
- 2Create an automation named Ticket serial diagnostics.
- 3Describe that Notis should read incoming serial data from the ticket's Bolt device after UART has been initialized.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with a diagnostics ticket and an initialized device.
Questions about this workflow
Does this initialize UART?
No. The device must already have UART initialized with serialbegin.
What if no serial data arrives?
Notis can report that no incoming data was available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolt iot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolt iot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analog Read
Tool to read the analog value from a specified pin on a bolt device. use when you need sensor readings (0–1023) after confirming the device is online.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bolt IoT Digital Write
Tool to set a digital pin high or low on a specified bolt device. use when controlling actuators or leds via digital output.
New User Created
Triggered when a new user is created in Zendesk.
Check Bolt device online status
Tool to check whether a specified bolt device is online. use when you need to verify device connectivity before sending commands (e.g., control signals). example: 'check if device bolt1234567 is online.'
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Bolt IoT Digital Write
Tool to set a digital pin high or low on a specified bolt device. use when controlling actuators or leds via digital output.
Bolt IoT Serial Read
Tool to read incoming serial data from a bolt device. use when you've initialized uart with serialbegin and need to retrieve serial data.
Bolt IoT Serial Write
Tool to send serial data to a bolt device. use when you need to transmit ascii data over uart after initializing uart with serialbegin.
Bolt IoT Serial Write & Read
Tool to send serial data and read the response on a bolt device. use when you need to transmit ascii data over uart and capture its reply immediately.
Connect any two apps with Notis in the middle.
Zendesk and Bolt iot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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