Schedule follow-up calls for new tickets
Turn a growing ticket queue into a planned calling block.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Schedule batch by id
Schedule a batch for calling via agent
Why this helps
Support follow-ups get postponed because someone must collect tickets, prepare a list, and schedule calls manually.
- Create a predictable callback window
- Reduce spreadsheet-based call planning
- Give your team one batch status to monitor
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna in Notis.
- 2Create an automation that prepares a Bolna batch from each new ticket and schedules it for your chosen calling window.
- 3Select the New Zendesk Ticket trigger, id 20881.
- 4Pick where reports should go and test with one ticket.
Questions about this workflow
Does this place calls immediately?
No. It schedules a Bolna batch for calling through the selected agent.
What should I provide in the prompt?
State the preferred calling window and ask Notis to include the ticket summary and callback purpose in the batch instructions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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