Route each ticket to the right voice agent
Match the customer issue to a voice agent before anyone starts dialing.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get all agents
List all agents
Why this helps
Choosing the right caller takes mental effort and often depends on outdated knowledge of agent capabilities.
- Reduce routing guesswork
- Use the latest agent inventory
- Speed up escalation decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna in Notis.
- 2Create an automation asking Notis to summarize each new ticket, retrieve all Bolna agents, and recommend the best fit.
- 3Pick New Zendesk Ticket, id 20881.
- 4Select a report channel and test with one ticket.
Questions about this workflow
What happens if no agent is a good fit?
Ask Notis to report that no match was found and explain the missing capability.
Does this launch the call?
No. It produces a routing recommendation using the available agent list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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