Review every batch execution before follow-up
See the whole outreach batch before deciding how to respond.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve batch execution list
Retrieve all executions from a batch
Why this helps
A single ticket can hide repeated attempts across a batch, making follow-up decisions slower and less reliable.
- Understand the full outreach history
- Avoid repeating failed attempts
- Summarize batch results for the support owner
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to retrieve all executions from the batch referenced by each new ticket and summarize the outcome.
- 3Select New Zendesk Ticket, id 20881.
- 4Choose a report channel and test with one ticket linked to a batch.
Questions about this workflow
What if no batch id is present?
Ask Notis to flag the missing batch id and stop the lookup.
Does it stop the batch?
No. It only retrieves the batch execution list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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