Review agent activity before ticket follow-up
See what the voice agent has already done before repeating a conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve agent execution status
Retrieve all executions by an agent
Why this helps
Support teams accidentally duplicate calls because execution history is spread across a separate voice platform.
- Avoid duplicate outreach
- Use recent execution history
- Make follow-up decisions faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to retrieve all executions for the specified Bolna agent and relate relevant activity to each new ticket.
- 3Select New Zendesk Ticket, id 20881.
- 4Pick a report channel and test with one ticket.
Questions about this workflow
Which executions are returned?
The action retrieves all executions for the specified Bolna agent; your prompt can ask Notis to summarize the relevant ones.
Does this update Zendesk?
No. It produces a report for your support decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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