Set up inbound support for new users
Make a reachable support path part of every new customer record.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Setup inbound call for agent
Add agent for inbound calls
Why this helps
New customers often lack a clear way to speak with support, creating extra email loops and delayed onboarding.
- Offer a voice support route early
- Reduce repetitive onboarding questions
- Keep setup tied to the customer creation event
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to prepare inbound calling for each newly created user.
- 3Choose the New User Created trigger, id 20880.
- 4Select a report channel and test with one new user record.
Questions about this workflow
What starts the automation?
The New User Created Zendesk event, id 20880.
What does the Bolna action do?
It adds the selected Bolna agent for inbound calls.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bolna.