Inspect detailed execution data
Replace guesswork with the execution details behind the customer interaction.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve agent execution details
Retrieve specific execution by an agent
Why this helps
A ticket can describe a problem without revealing which step in the voice interaction caused it.
- Clarify what happened in the interaction
- Speed up technical triage
- Give support a reusable evidence summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to retrieve detailed execution data for the relevant Bolna agent and relate it to each new ticket.
- 3Select New Zendesk Ticket, id 20881.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
What does this action retrieve?
It retrieves specific execution details for an agent.
Can Notis explain the details?
Yes. Ask it to summarize the returned data in plain language for the ticket owner.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bolna.