Inspect the voice agent before calling
Verify the caller setup while the ticket context is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve agent by id
Retrieve an agent
Why this helps
Urgent callbacks fail when the chosen agent has changed configuration or no longer fits the request.
- Verify agent details before use
- Reduce misrouted calls
- Create an auditable pre-call check
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to retrieve the specified Bolna agent and compare it with each new ticket's needs.
- 3Select New Zendesk Ticket, id 20881.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
Do I need to name the agent?
Yes. Include the Bolna agent id or a reliable instruction for identifying it in your prompt.
Can this change the agent?
No. This action retrieves the agent for inspection.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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