Check phone capacity for ticket callbacks
Avoid promising callbacks without knowing which numbers are available.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get all phone numbers
List all phone numbers for your account
Why this helps
Teams waste time planning calls around phone numbers that are unavailable, unassigned, or already reserved.
- See current calling capacity
- Catch readiness issues earlier
- Keep callback planning in one report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once.
- 2Create an automation asking Notis to retrieve all Bolna phone numbers and summarize callback readiness for each new ticket.
- 3Select New Zendesk Ticket, id 20881.
- 4Choose a report channel and test with one ticket.
Questions about this workflow
What data is retrieved?
The workflow retrieves all phone numbers available in your Bolna account.
Does it place a call?
No. It provides a capacity check that you can use before scheduling or calling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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