Review voice agents for each new user
Know which voice agent can handle the next onboarding conversation.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get all agents
List all agents
Why this helps
Agent availability changes over time, but onboarding decisions are often made from stale notes or memory.
- Base routing on current agent data
- Reduce repeated dashboard checks
- Create a useful run record for onboarding
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna in Notis.
- 2Create an automation asking Notis to retrieve all Bolna agents and summarize the best onboarding option for each new user.
- 3Pick New User Created, id 20880, as the trigger.
- 4Choose a report channel and test with one real user.
Questions about this workflow
Does this create or modify an agent?
No. It retrieves the current list of Bolna agents for review.
Can Notis choose an agent?
Yes, if your prompt defines the decision criteria and the returned agent data contains what is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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