Check the specific call before escalating
Confirm what happened on the call before deciding who needs to act next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get execution by id
Retrieve specific execution by `execution id`
Why this helps
Escalations become noisy when nobody can quickly verify the details of the call that preceded the ticket.
- Verify the relevant call quickly
- Reduce unnecessary escalations
- Create a concise evidence summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna in Notis.
- 2Create an automation asking Notis to retrieve the execution id referenced in the new ticket and summarize the result.
- 3Pick New Zendesk Ticket, id 20881.
- 4Choose a report channel and test with one ticket containing an execution id.
Questions about this workflow
What if the ticket has no execution id?
Ask Notis to report that the identifier is missing instead of guessing.
Can this resolve the ticket automatically?
No. It retrieves the call details for your next decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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