Call customers about new Zendesk tickets
Give urgent tickets a human voice before they become escalations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Make a phone call from agent
Initiate calls
Why this helps
Important tickets sit in queues while founders and support leads switch between systems to decide who should call.
- Respond to urgent requests within minutes
- Reduce manual ticket triage and dialing
- Keep a clear run report for each call
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bolna once in the Notis portal.
- 2Create an automation and describe that each new ticket should start a Bolna call with the ticket context.
- 3Pick the New Zendesk Ticket trigger from the selected Zendesk view.
- 4Choose a report channel, then test with one real ticket.
Questions about this workflow
Which Zendesk event starts this workflow?
The New Zendesk Ticket event, id 20881, starts it when a ticket is created in the specified view.
Can the call include ticket details?
Yes. Tell Notis to summarize the new ticket and provide that context to the Bolna call agent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bolna. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New User Created
Triggered when a new user is created in Zendesk.
Fetch all batches by agent id
List all batches for agent
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all agents
List all agents
Get all phone numbers
List all phone numbers for your account
Get execution by id
Retrieve specific execution by `execution id`
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Zendesk and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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