Monitor transaction hashes from Zendesk tickets
Turn transaction support requests into live status monitoring without switching tools.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Subscribe Transaction Hash
Tool to subscribe to transaction state change events of an ethereum transaction hash. use after establishing a blocknative websocket connection to prepare the subscription message.
Why this helps
Support tickets about pending transactions require repeated manual checks and follow-ups.
- Starts monitoring as soon as a ticket arrives
- Reduces repeated manual status checks
- Keeps the support investigation moving
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Blocknative once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to extract any Ethereum transaction hash, subscribe to its status changes in Blocknative, and report missing hashes.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test it with one real ticket.
Questions about this workflow
What if the ticket has no transaction hash?
Tell Notis to report that the hash is missing and leave the ticket unmonitored.
Which Blocknative action is used?
The workflow uses Subscribe Transaction Hash to prepare monitoring for the extracted hash.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Blocknative. A trigger fires from one place; an action lands in another.
Zendesk triggers
Blocknative actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Subscribe Transaction Hash
Tool to subscribe to transaction state change events of an ethereum transaction hash. use after establishing a blocknative websocket connection to prepare the subscription message.
Connect any two apps with Notis in the middle.
Zendesk and Blocknative, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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