Bring gas price guidance into Zendesk support
Give customers a clear fee snapshot while the transaction question is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Gas Prices
Tool to fetch gas price estimates for specific inclusion probabilities. use when you need gas price ranges for the next block or next ~10 seconds.
Why this helps
Support agents often need to leave Zendesk to check whether a fee is likely to confirm soon.
- Provides current inclusion estimates
- Cuts context switching for agents
- Creates a consistent fee explanation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Blocknative once in the Notis portal.
- 2Create an automation with a useful name.
- 3Tell Notis to identify fee related questions, retrieve Blocknative gas prices for the relevant chain and probabilities, and summarize the result for the ticket.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose where run reports should go and test with one real ticket.
Questions about this workflow
What if the chain is not stated?
Notis can report that the chain is missing and ask for it before retrieving estimates.
Does this send a customer reply automatically?
The workflow reports the estimates; you can instruct Notis separately if a reply should be drafted.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Blocknative. A trigger fires from one place; an action lands in another.
Zendesk triggers
Blocknative actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Configure Mempool Filters
Tool to configure filters and abi decoding for ethereum mempool transactions. use after establishing a blocknative websocket connection to set up event filters and decoding.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Gas Price Distribution
Tool to retrieve the current mempool gas price distribution breakdown. use when analyzing gas price trends or preparing fee strategies.
New User Created
Triggered when a new user is created in Zendesk.
Get Gas Oracles
Tool to retrieve metadata on supported gas oracles per chain. use when you need to dynamically discover all available on-chain gas estimation oracles across networks.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Gas Prices
Tool to fetch gas price estimates for specific inclusion probabilities. use when you need gas price ranges for the next block or next ~10 seconds.
Get Supported Chains
Tool to retrieve supported chains metadata. use when discovering available networks for blocknative gas services.
Get Base Fee Estimates
Tool to get real-time predictions for base fee and blob base fee for the next 5 blocks. use when you need both 99% and 50% confidence estimates for upcoming blocks.
Subscribe Multichain
Tool to generate websocket subscription details for events across multiple chains. use when preparing to track a transaction hash or account address across chains via blocknative multichain sdk.
Subscribe Transaction Hash
Tool to subscribe to transaction state change events of an ethereum transaction hash. use after establishing a blocknative websocket connection to prepare the subscription message.
Connect any two apps with Notis in the middle.
Zendesk and Blocknative, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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