Turn new Zendesk tickets into wallet activity briefs
Give support the on-chain context they need before replying.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Combined Database Query
Tool to query the combined database, which merges archive and real-time databases. use when you need both historical and up-to-the-second blockchain data in one request.
Why this helps
Support agents lose time switching between tickets, explorers, and blockchain dashboards to understand a customer's wallet.
- Reduce investigation time before replies
- Surface recent transfers in one report
- Keep support context attached to the ticket workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitquery once in the Notis portal.
- 2Create an automation named Wallet activity brief.
- 3Tell Notis to inspect each new ticket for a wallet address, query recent activity on the stated network, and summarize relevant transfers.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real ticket containing a wallet address.
Questions about this workflow
What if the ticket has no wallet address?
Tell Notis to report that the address is missing and request it from the customer instead of running a query.
Can this use live blockchain data?
Yes. Ask Notis to use the combined or realtime Bitquery database when current activity matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitquery. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitquery actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Aliases Metric
Tool to use graphql aliases to rename fields in the response for clarity and disambiguation. use when you need to query multiple metrics with identical field names in one call.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Database Query
Tool to query the archive database. use when you need full historical blockchain data (delayed by tens of minutes to hours).
New User Created
Triggered when a new user is created in Zendesk.
Combined Database Query
Tool to query the combined database, which merges archive and real-time databases. use when you need both historical and up-to-the-second blockchain data in one request.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Conditional Metrics Snippet
Tool to generate a graphql metric snippet with conditional logic. use when you need to apply filters directly on metric calculations via the `if` attribute.
Count Distinct Metric
Tool to use the count distinct metric to aggregate unique values for a field. use when you need to count the number of unique occurrences in a dataset.
Count Metric
Tool to use the count metric to aggregate the number of records matching a graphql query. use when you need simple record counts.
Database Selection
Tool to select the database (archive, realtime, combined) to query at the top level of a graphql request. use after determining whether you need live, historical, or combined blockchain data.
Early Access Program Query
Tool to access streaming data across various blockchain networks for evaluation purposes. use when querying chains not available via the v2 endpoint; limited to real-time data only.
Connect any two apps with Notis in the middle.
Zendesk and Bitquery, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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