Focus support investigations on transfers above the threshold
Cut through noisy transaction lists and review the activity that matters.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Select By Metric
Tool to generate a graphql metric snippet filtering by its value using selectwhere. use when you need to include only metrics meeting specific value conditions (e.g., only positive sums).
Why this helps
Support agents may receive hundreds of matching transactions when only a few exceed the customer's concern threshold.
- Reduce noisy investigation results
- Focus attention on material transfers
- Make escalation evidence easier to review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitquery once in the Notis portal.
- 2Create an automation named Large transfer filter.
- 3Tell Notis to read the value threshold and wallet details from each ticket, then return only matching transfers and explain the filter.
- 4Choose New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one ticket that includes a clear threshold.
Questions about this workflow
What if the ticket has no threshold?
Ask Notis to request one or apply a threshold you define in the automation instruction.
Can the threshold differ by token?
Yes. Provide token-specific thresholds or instruct Notis to flag cases where comparison is not valid.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitquery. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitquery actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Aliases Metric
Tool to use graphql aliases to rename fields in the response for clarity and disambiguation. use when you need to query multiple metrics with identical field names in one call.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Database Query
Tool to query the archive database. use when you need full historical blockchain data (delayed by tens of minutes to hours).
New User Created
Triggered when a new user is created in Zendesk.
Combined Database Query
Tool to query the combined database, which merges archive and real-time databases. use when you need both historical and up-to-the-second blockchain data in one request.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Conditional Metrics Snippet
Tool to generate a graphql metric snippet with conditional logic. use when you need to apply filters directly on metric calculations via the `if` attribute.
Count Distinct Metric
Tool to use the count distinct metric to aggregate unique values for a field. use when you need to count the number of unique occurrences in a dataset.
Count Metric
Tool to use the count metric to aggregate the number of records matching a graphql query. use when you need simple record counts.
Database Selection
Tool to select the database (archive, realtime, combined) to query at the top level of a graphql request. use after determining whether you need live, historical, or combined blockchain data.
Early Access Program Query
Tool to access streaming data across various blockchain networks for evaluation purposes. use when querying chains not available via the v2 endpoint; limited to real-time data only.
Connect any two apps with Notis in the middle.
Zendesk and Bitquery, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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