Update a Bitbucket issue from a Zendesk ticket
Keep the repository record aligned as customer evidence changes.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update an issue
Updates an existing issue in a bitbucket repository by modifying specified attributes; requires `workspace`, `repo slug`, `issue id`, and at least one attribute to update.
Why this helps
Engineering issues become stale when support learns something new after handoff.
- Keep issue records current
- Reduce repeated status checks
- Preserve customer evidence
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitbucket once.
- 2Create an issue synchronization automation.
- 3Tell Notis to update the matching Bitbucket issue with the latest Zendesk status, impact, and resolution notes.
- 4Choose the New Zendesk Ticket trigger and a report channel.
- 5Test with a ticket linked to an existing issue.
Questions about this workflow
What fields can be updated?
Describe the Bitbucket issue attributes you want changed, such as title, content, priority, or status.
How should matching work?
Specify the shared ticket ID, repository reference, or another reliable identifier.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitbucket. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
New User Created
Triggered when a new user is created in Zendesk.
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Zendesk and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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