Find the right Bitbucket repository for a Zendesk ticket
Route customer work correctly before engineering starts investigating.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List repositories in workspace
Lists repositories in a specified bitbucket workspace, accessible to the authenticated user, with options to filter by role or query string, and sort results.
Why this helps
Tickets reach the wrong team when repository ownership is unclear.
- Reduce misrouted work
- Speed team assignment
- Make repository ownership visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitbucket once.
- 2Create a repository routing automation.
- 3Tell Notis to list repositories in the specified workspace using the ticket's product or component clues, then recommend the best match.
- 4Pick the New Zendesk Ticket trigger and a report channel.
- 5Test with one real ticket.
Questions about this workflow
What clues can Notis use?
Provide product names, component names, repository queries, or ownership conventions in your instruction.
Does this create an issue too?
This workflow identifies a repository; combine it with a separate issue creation instruction if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitbucket. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
New User Created
Triggered when a new user is created in Zendesk.
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Zendesk and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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