Add Zendesk updates to Bitbucket issue comments
Keep one engineering thread current as customer conversations evolve.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
Why this helps
Developers miss important customer details when updates remain buried in support.
- Preserve customer context
- Reduce status chasing
- Keep issue history complete
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitbucket in Notis once.
- 2Create an automation and describe the comment outcome in one instruction.
- 3Ask Notis to find the matching Bitbucket issue and append the new Zendesk update as markdown.
- 4Pick the New Zendesk Ticket trigger and a report channel.
- 5Test with a ticket linked to an existing issue.
Questions about this workflow
How does Notis find the matching issue?
Provide a matching rule in your instruction, such as a ticket ID stored in the issue or a known repository label.
Can comments include formatting?
Yes. Bitbucket issue comments support markdown.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitbucket. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
New User Created
Triggered when a new user is created in Zendesk.
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Zendesk and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bitbucket.