Create engineering issues for urgent Zendesk tickets
Make urgent customer problems visible to the people who can fix them.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
Why this helps
High impact tickets can wait too long when urgency is communicated manually.
- Surface urgent work quickly
- Capture customer impact
- Standardize escalation notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bitbucket once.
- 2Create an automation with an urgency focused instruction.
- 3Tell Notis to create a Bitbucket issue for each new ticket that your team identifies as urgent, including impact, requester, and ticket link.
- 4Choose the New Zendesk Ticket trigger and report channel.
- 5Test using a real urgent ticket.
Questions about this workflow
Can Notis determine urgency?
Give Notis your urgency cues in the instruction, or ask it to use the ticket's existing priority information.
Can the issue include an escalation checklist?
Yes. Describe the checklist format you want in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bitbucket. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bitbucket actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a branch
Creates a new branch in a bitbucket repository from a target commit hash; the branch name must be unique, adhere to bitbucket's naming conventions, and not include the 'refs/heads/' prefix.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create an issue
Creates a new issue in a bitbucket repository, setting the authenticated user as reporter; ensures assignee (if provided) has repository access, and that any specified milestone, version, or component ids exist.
New User Created
Triggered when a new user is created in Zendesk.
Create an issue comment
Adds a new comment with markdown support to an existing bitbucket issue.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create a pull request
Creates a new pull request in a specified bitbucket repository, ensuring the source branch exists and is distinct from the (optional) destination branch.
Create repository
Creates a new bitbucket 'git' repository in a specified workspace, defaulting to the workspace's oldest project if `project key` is not provided.
Create snippet comment
Posts a new top-level comment or a threaded reply to an existing comment on a specified bitbucket snippet.
Delete issue
Permanently deletes a specific issue, identified by its `issue id`, from the repository specified by `repo slug` within the given `workspace`.
Delete repository
Permanently deletes a specified bitbucket repository; this action is irreversible and does not affect forks.
Connect any two apps with Notis in the middle.
Zendesk and Bitbucket, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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