Identify the company behind a ticket IP address
Add network-based company context to technical support investigations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
Why this helps
Technical tickets can include an IP address without an obvious organization name.
- Adds company context to IP based cases
- Accelerates technical ticket triage
- Makes missing IP data visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigpicture io once in the Notis portal.
- 2Create an automation telling Notis to run IP to Company Lookup when a new ticket contains an IP address.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real technical ticket.
Questions about this workflow
What if the ticket has no IP address?
Notis reports that no IP was available and does not invent one.
Is this suitable for every ticket?
It is most useful for technical tickets that contain a relevant IP address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigpicture io. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigpicture io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
New User Created
Triggered when a new user is created in Zendesk.
Name to Domain Search
Tool to find company domain(s) by company name. use when you have a company name and need up to 3 likely domains.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigpicture io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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