Look up the company behind every qualified Zendesk ticket
Give your support team company context before they reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Why this helps
Support agents lose time switching tools to understand which company a ticket belongs to.
- Adds firmographic context before a reply
- Reduces tab switching during support
- Flags tickets where the domain needs confirmation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigpicture io once in the Notis portal.
- 2Create an automation and describe that new tickets with a verified website domain should receive a Company Find lookup.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one real ticket containing a domain.
Questions about this workflow
What if the ticket has no website domain?
Notis reports that the domain is missing and does not guess a company.
Does this send a reply to the customer?
No. It returns company research for your support workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigpicture io. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigpicture io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
New User Created
Triggered when a new user is created in Zendesk.
Name to Domain Search
Tool to find company domain(s) by company name. use when you have a company name and need up to 3 likely domains.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigpicture io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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