Give ticket owners a company brief before they act
Put the essential account context beside the problem to solve.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Why this helps
Ticket owners must research the account while also trying to respond quickly.
- Combines ticket context with company research
- Helps prioritize informed responses
- Creates a consistent handoff artifact
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigpicture io once in the Notis portal.
- 2Create an automation instructing Notis to use Company Find on a verified ticket domain and summarize the result for the ticket owner.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one real ticket.
Questions about this workflow
Does this change the Zendesk ticket?
The workflow produces a report; it does not claim to update the ticket.
What makes a domain verified?
Use a domain explicitly present and confirmed in the ticket context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigpicture io. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigpicture io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
New User Created
Triggered when a new user is created in Zendesk.
Name to Domain Search
Tool to find company domain(s) by company name. use when you have a company name and need up to 3 likely domains.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigpicture io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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