Turn Zendesk escalations into BigML projects
Give complex escalations a dedicated BigML workspace the moment they are approved for deeper analysis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
Why this helps
Escalated investigations lose momentum when project setup waits for a separate request to the data team.
- Start complex investigations immediately
- Keep escalation context attached to the project
- Reduce manual setup requests
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BigML once in the Notis portal.
- 2Create an automation telling Notis to use the approved escalation context from the webhook to create a BigML project with a clear investigation name.
- 3Choose a Notis webhook trigger and connect it to the approved Zendesk escalation process.
- 4Select a report channel and test with one real escalation payload.
Questions about this workflow
What must the webhook include?
It should include enough approved context to name and explain the investigation. Missing details can be reported instead of guessed.
Can this create duplicate projects?
Ask Notis to inspect existing project details first when duplicate prevention matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigml. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigml actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create External Connector
Tool to create a new external connector for data sources. use after configuring external databases or search indices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
New User Created
Triggered when a new user is created in Zendesk.
Delete Project
Tool to delete an existing project. use when you need to permanently remove a project resource after confirming it is not in use by other resources.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get External Connector
Tool to retrieve details of an external connector. use after creating or listing external connectors to inspect its state.
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Connect any two apps with Notis in the middle.
Zendesk and Bigml, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bigml.