Turn Zendesk ticket themes into BigML projects
Keep support analysis organized by creating a BigML project whenever a new Zendesk ticket reveals a distinct issue theme.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
Why this helps
Support insights stay scattered when every ticket requires manual sorting before analysis can begin.
- Reduce manual ticket triage
- Give each issue theme a clear analysis workspace
- Keep machine learning work organized from the start
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BigML once in the Notis portal.
- 2Create an automation and describe that each new ticket should be reviewed for its main issue theme and a matching BigML project created.
- 3Choose the Zendesk New Zendesk Ticket trigger.
- 4Select a report channel, then test with one real ticket.
Questions about this workflow
What does Notis use from the ticket?
Notis can use the ticket content and metadata returned by Zendesk to identify a theme and name the project.
Can this reuse an existing project?
Ask Notis to inspect existing project details first and create a project only when no suitable one is found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigml. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigml actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create External Connector
Tool to create a new external connector for data sources. use after configuring external databases or search indices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
New User Created
Triggered when a new user is created in Zendesk.
Delete Project
Tool to delete an existing project. use when you need to permanently remove a project resource after confirming it is not in use by other resources.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get External Connector
Tool to retrieve details of an external connector. use after creating or listing external connectors to inspect its state.
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Connect any two apps with Notis in the middle.
Zendesk and Bigml, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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