Bring BigML project context into Zendesk triage
Give every project related support ticket the project metadata needed for a faster response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
Why this helps
Ticket triage slows down when project context must be found manually before anyone can act.
- Shorten project related triage
- Reduce repeated BigML searches
- Keep responses grounded in current project details
Setup
Build it in a few focused steps.
- 1Connect Zendesk and BigML once in the Notis portal.
- 2Create an automation telling Notis to identify the project reference in each new ticket, retrieve its BigML details, and summarize relevant context.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one ticket containing a project reference.
Questions about this workflow
What if the project reference is unclear?
Notis can report that it could not confidently identify a project and ask for clarification in the run report.
Does it edit the ticket?
The workflow retrieves and summarizes project details. Any ticket update would require an available Zendesk action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigml. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigml actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create External Connector
Tool to create a new external connector for data sources. use after configuring external databases or search indices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
New User Created
Triggered when a new user is created in Zendesk.
Delete Project
Tool to delete an existing project. use when you need to permanently remove a project resource after confirming it is not in use by other resources.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get External Connector
Tool to retrieve details of an external connector. use after creating or listing external connectors to inspect its state.
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Connect any two apps with Notis in the middle.
Zendesk and Bigml, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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