Create an education campaign from recurring Zendesk questions
Convert support insights into helpful customer education while the question is still clear.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
Repeated questions stay trapped in support threads instead of becoming reusable education.
- Turn support patterns into proactive education
- Reduce repeated explanations
- Build a reusable customer knowledge loop
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigmailer once in the Notis portal.
- 2Create an automation instructing Notis to create an education campaign when a new ticket reflects a recurring topic.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one representative ticket.
Questions about this workflow
How does Notis know a topic is recurring?
Provide the recurrence rule or supporting history in your instruction. The event alone may not include enough history.
Does this update a knowledge base article?
No. This workflow creates a Bigmailer campaign only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigmailer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New User Created
Triggered when a new user is created in Zendesk.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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