Check the right Bigmailer brand for ticket follow-up
Remove one more decision from support follow-up by surfacing available Bigmailer brands automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Why this helps
Support teams lose time deciding where a ticket related campaign belongs.
- Reduce routing decisions
- Improve campaign consistency
- Keep support follow-up moving
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigmailer once in the Notis portal.
- 2Create an automation asking Notis to list brands and explain which one fits the new ticket context.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one real ticket.
Questions about this workflow
What if no brand matches?
Have the instruction report that no reliable match was found so a person can decide.
Will this change Zendesk?
No. It retrieves Bigmailer brand information and reports the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigmailer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New User Created
Triggered when a new user is created in Zendesk.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Bigmailer.