Create a follow-up campaign from every important Zendesk ticket
Keep customer follow-up moving by turning ticket context into a ready campaign draft.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
Important support conversations can lose momentum after the ticket is created.
- Reduce dropped follow-ups
- Reuse ticket context in customer messaging
- Give teams a consistent next action
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bigmailer once in the Notis portal.
- 2Create an automation that asks Notis to create a follow-up campaign from each relevant ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the run report channel and test with one real ticket.
Questions about this workflow
Can this workflow handle every ticket?
Your instruction should define which new ticket situations deserve a campaign, using only information available in the event.
What should the campaign contain?
Tell Notis the desired follow-up goal, tone, and call to action in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bigmailer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New User Created
Triggered when a new user is created in Zendesk.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bigmailer.