Parse ticket user agent details
Give agents an instant device summary when a ticket includes a raw user agent.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
User Agent Parser API
Tool to parse a user-agent string into device, os, browser, and bot details. use when you have a raw user-agent header and need structured client info.
Why this helps
Troubleshooting slows down when agents must decode browser headers manually.
- Speeds device specific troubleshooting
- Reduces header decoding work
- Creates consistent ticket context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Big data cloud in Notis once.
- 2Create an automation named Ticket user agent summary.
- 3Tell Notis to find the raw user agent, call User Agent Parser, and summarize device, OS, browser, and bot fields.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one ticket containing a user agent header.
Questions about this workflow
Can it work without a user agent?
No. Notis reports that the source header is missing.
Does it change the original header?
No. It returns a parsed summary for your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Big data cloud. A trigger fires from one place; an action lands in another.
Zendesk triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
ASN Extended Transit To Info API
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Country by IP Address API
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Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Zendesk and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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