Reverse geocode new Zendesk ticket locations
Give every location based ticket useful place and timezone context automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Why this helps
Agents lose time searching maps and time zones before replying to location specific requests.
- Adds locality and timezone context to tickets
- Reduces manual map lookups
- Helps teams plan responses across regions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Big data cloud in Notis once.
- 2Create an automation named Ticket location timezone lookup.
- 3Tell Notis to extract coordinates from each new ticket, call reverse geocoding with timezone, and summarize the result or report missing coordinates.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket containing latitude and longitude.
Questions about this workflow
What if a ticket has no coordinates?
Notis reports that the required coordinates are missing instead of guessing.
Does this change the Zendesk ticket?
The workflow returns an enrichment report; it does not claim to update the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Big data cloud. A trigger fires from one place; an action lands in another.
Zendesk triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Am I Roaming API
Tool to determine if the user is roaming based on their ip address and gps coordinates. use after obtaining device location to verify roaming status before mobile actions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASN Extended Receiving From Info API
Tool to return upstream providers (receivingfrom) for a given asn. use when you need a paginated list of ases feeding traffic for the specified asn.
New User Created
Triggered when a new user is created in Zendesk.
ASN Extended Transit To Info API
Tool to return downstream customers (transitto) for a given asn. use when you need a paginated list of ases receiving traffic from a specific asn.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
ASN Rank List API
Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Zendesk and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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