Check support ticket IP hazard signals
Spot risky network characteristics before agents handle sensitive requests.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Hazard Report API
Tool to fetch a cybersecurity hazard report for a specified ip address. use when assessing an ip's threat profile (vpn, proxy, blacklists, hosting risk).
Why this helps
Security signals are easy to miss when support teams focus on the customer's immediate issue.
- Surfaces threat profile signals
- Supports safer escalation decisions
- Creates a repeatable intake check
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Big data cloud in Notis once.
- 2Create an automation named Ticket IP hazard check.
- 3Tell Notis to extract the ticket IP, call Hazard Report, and summarize VPN, proxy, blacklist, and hosting indicators.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket that includes an IP.
Questions about this workflow
Does a hazard report prove abuse?
No. It provides risk signals for human review.
What happens without an IP?
Notis reports that the hazard lookup could not run.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Big data cloud. A trigger fires from one place; an action lands in another.
Zendesk triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Am I Roaming API
Tool to determine if the user is roaming based on their ip address and gps coordinates. use after obtaining device location to verify roaming status before mobile actions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASN Extended Receiving From Info API
Tool to return upstream providers (receivingfrom) for a given asn. use when you need a paginated list of ases feeding traffic for the specified asn.
New User Created
Triggered when a new user is created in Zendesk.
ASN Extended Transit To Info API
Tool to return downstream customers (transitto) for a given asn. use when you need a paginated list of ases receiving traffic from a specific asn.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
ASN Rank List API
Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Zendesk and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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