Look up ticket country by IP address
See the likely country behind an incoming ticket without opening another lookup tool.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Why this helps
Support teams spend time identifying customer regions before routing or tailoring replies.
- Adds country context to triage
- Supports regional routing decisions
- Keeps agents in one workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Big data cloud in Notis once.
- 2Create an automation named Ticket IP country enrichment.
- 3Tell Notis to find the ticket IP, call Country by IP Address, and summarize country details while flagging missing IPs.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket that includes a client IP.
Questions about this workflow
Can it infer a country without an IP?
No. Notis reports the missing IP so the team can provide one.
What does the action return?
It returns country level geolocation details and demographics available for the IP.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Big data cloud. A trigger fires from one place; an action lands in another.
Zendesk triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Am I Roaming API
Tool to determine if the user is roaming based on their ip address and gps coordinates. use after obtaining device location to verify roaming status before mobile actions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASN Extended Receiving From Info API
Tool to return upstream providers (receivingfrom) for a given asn. use when you need a paginated list of ases feeding traffic for the specified asn.
New User Created
Triggered when a new user is created in Zendesk.
ASN Extended Transit To Info API
Tool to return downstream customers (transitto) for a given asn. use when you need a paginated list of ases receiving traffic from a specific asn.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
ASN Rank List API
Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Zendesk and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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