Review active BGP prefixes from tickets
Give infrastructure support a current prefix snapshot for routing investigations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Why this helps
Agents need current announcement data but often depend on a separate network research step.
- Provides current prefix context
- Supports routing incident investigation
- Creates a repeatable escalation artifact
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Big data cloud in Notis once.
- 2Create an automation named Ticket BGP prefix review.
- 3Tell Notis to extract the ASN and requested IP version from the ticket, call BGP Active Prefixes, and summarize announced prefixes or missing inputs.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one routing ticket containing an ASN.
Questions about this workflow
Can it inspect both IPv4 and IPv6?
Yes, the action retrieves IPv4 or IPv6 prefixes based on the requested context.
Does it change routing?
No. It only retrieves current announcement data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Big data cloud. A trigger fires from one place; an action lands in another.
Zendesk triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
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When this happens · Trigger
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