Find matching leads from new Zendesk tickets
Turn ticket context into a focused prospect search while the account details are still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Lead Finder Search
Tool to create a new Lead Finder search to discover leads based on company and people criteria. Use when you need to find prospects matching specific job titles, departments, seniority, company size, industry, or technology stack.
Why this helps
Potential expansion or partner leads buried in support tickets often never become a structured search.
- Capture prospecting signals from support conversations.
- Create searches using available company and people criteria.
- Reduce the gap between customer context and lead generation.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bettercontact in Notis once.
- 2Create an automation that asks Notis to create a Lead Finder search from the company and people criteria present in each new ticket.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one ticket containing clear company or role context.
Questions about this workflow
What criteria can the search use?
Bettercontact supports job titles, departments, seniority, company size, industry and technology stack when those details are available.
Does the ticket need every criterion?
No. Notis can use the useful criteria present in the ticket and report what is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bettercontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bettercontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Credits Balance
Tool to check the remaining credits balance for a BetterContact account. Use when you need to verify available credits before making API requests that consume credits.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Lead Finder Search
Tool to create a new Lead Finder search to discover leads based on company and people criteria. Use when you need to find prospects matching specific job titles, departments, seniority, company size, industry, or technology stack.
New User Created
Triggered when a new user is created in Zendesk.
Enrich Leads
Tool to create a lead enrichment request for work emails and direct phone numbers. Uses waterfall enrichment across multiple data providers for higher accuracy. Supports batches of 1-100 leads.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Enrichment Results
Tool to retrieve enrichment results for a specific request ID. Use when you need to check the status and get enriched lead data including email addresses, contact information, and summary statistics for a submitted enrichment request.
Get Lead Finder Results
Tool to retrieve results from a submitted Lead Finder search. Returns comprehensive lead and company data including contact information, LinkedIn profiles, job titles, company details, and enrichment data.
Connect any two apps with Notis in the middle.
Zendesk and Bettercontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Bettercontact.