Enrich contacts from new Zendesk tickets
Give your team better contact context for ticket follow-up without retyping details into an enrichment tool.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Enrich Leads
Tool to create a lead enrichment request for work emails and direct phone numbers. Uses waterfall enrichment across multiple data providers for higher accuracy. Supports batches of 1-100 leads.
Why this helps
Ticket contacts often lack complete reachability data, slowing handoffs and personalized follow-up.
- Improve contact context for follow-up.
- Use waterfall enrichment across multiple providers.
- Keep enrichment tied to the original ticket.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bettercontact in Notis once.
- 2Create an automation that asks Notis to create a Bettercontact enrichment request for contact details present in each new ticket.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose the report channel for request updates.
- 5Test with one ticket that includes a contact.
Questions about this workflow
What information can Bettercontact return?
The enrichment request can look for work emails and direct phone numbers, with available contact details returned by the providers.
What if the ticket has no usable contact details?
Notis can report that the ticket lacks enough information to submit a meaningful enrichment request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bettercontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bettercontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Credits Balance
Tool to check the remaining credits balance for a BetterContact account. Use when you need to verify available credits before making API requests that consume credits.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Lead Finder Search
Tool to create a new Lead Finder search to discover leads based on company and people criteria. Use when you need to find prospects matching specific job titles, departments, seniority, company size, industry, or technology stack.
New User Created
Triggered when a new user is created in Zendesk.
Enrich Leads
Tool to create a lead enrichment request for work emails and direct phone numbers. Uses waterfall enrichment across multiple data providers for higher accuracy. Supports batches of 1-100 leads.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Enrichment Results
Tool to retrieve enrichment results for a specific request ID. Use when you need to check the status and get enriched lead data including email addresses, contact information, and summary statistics for a submitted enrichment request.
Get Lead Finder Results
Tool to retrieve results from a submitted Lead Finder search. Returns comprehensive lead and company data including contact information, LinkedIn profiles, job titles, company details, and enrichment data.
Connect any two apps with Notis in the middle.
Zendesk and Bettercontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bettercontact.