Check Bettercontact credits when a ticket arrives
See whether your enrichment budget can support follow-up before a new ticket gets lost in the queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Check Credits Balance
Tool to check the remaining credits balance for a BetterContact account. Use when you need to verify available credits before making API requests that consume credits.
Why this helps
Support and growth teams may promise enriched follow-up without checking whether credits remain available.
- Make credit availability visible at ticket intake.
- Avoid unnecessary failed API requests.
- Help teams decide which ticket follow-ups can proceed.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Bettercontact in Notis once.
- 2Create an automation that asks Notis to check Bettercontact credits for each new Zendesk ticket.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose the report channel for the balance update.
- 5Test with one real ticket.
Questions about this workflow
Does this consume Bettercontact credits?
No. The Check Credits Balance action verifies the remaining balance before credit-consuming work.
Can it check tickets from a specific view?
Yes. The trigger fires when a new ticket is created in the specified Zendesk view.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Bettercontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Bettercontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Credits Balance
Tool to check the remaining credits balance for a BetterContact account. Use when you need to verify available credits before making API requests that consume credits.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Zendesk and Bettercontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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